You may return a Product provided that the following conditions are complied with:
you notify us of your request to return a Product by sending an email to:
firstname.lastname@example.org specifying “Returns” in the subject line of the email within 7 (seven) days after delivery of the Product to you;
the Product is received by us within 14 (fourteen) days of its delivery to you, and
the Product returned is in Sellable Condition.
“Sellable Condition” means that:
the Product is still in its original packaging with the original labels, garment tags, price tags and return tags still attached;
the Product is unworn, unused, unwashed, unaltered and in the condition originally sold; and
the Product is not damaged in any way.
The decision as to whether the Product is in Sellable Condition remains within our sole discretion and our decision is final.
It is your responsibility to ensure that the Product to be returned is packed securely to prevent any damage in transit and to keep proof of the return, meaning that you should use a registered or insured mail or any other means that ensure tracking of the Product return. Regardless of the means of the Product return, you are responsible for any postage or other fees, charges and all risks associated with the return of the Product.
Once the Product returned is received by us, we will send you an email to notify you of the receipt. We will inspect the Product and notify you by email of the approval or rejection of your refund. If the return of the Product is properly completed and accepted by us, we will aim to re-credit your relevant credit or debit account with any amount charged by us for the Product less any delivery charges for the original shipping of the Product to you within 30 (thirty) days of the receipt of the Product by us. Cash refunds are not available.
If we receive a return that cannot be accepted, you have the option either to collect the Product from our Store or to have the Product re-shipped to you at your sole cost. It is your responsibility to communicate to us your choice of one of the above options by sending an email to: info@EVE55.com